I am extremely disappointed with the service from Royal Mail Southend on Sea.
My package was incorrectly redelivered to the wrong delivery office, which is already frustrating and inconvenient. When I went to collect it from the Southend Short Street office today, I arrived at 12:14pm, only to be told that the office “only works until 12pm” and that staff need to go home — so I was refused collection.
I was then told to come back on Monday. Unfortunately, I work on Mondays, so this is not a reasonable solution for me. I don’t understand why I should have to rearrange my schedule and make another trip when this situation was caused by Royal Mail’s error in the first place.
Overall, this experience has been very inconvenient, poorly handled, and lacks basic customer consideration.
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Royal Mail is the UK’s designated Universal Postal Service Provider, supporting customers, businesses and communities across the country. We are the only company that has the capability to deliver a ‘one-price-goes-anywhere’, six-days-a-week service on a range of letters and parcels to more than 29 million addresses across the UK. General Logistics Systems (GLS), our European parcels business, operates one of the largest ground-based, deferred parcel delivery networks in Europe.See more