I deposited $950 into my account and activated a $5 free play, which had a 1x wagering requirement, and completed it. After winning around $13,000, I checked my balance and found it reduced to $500. I was shocked to see a bonus history showing -$12,500 for exceeding a bonus I never had. When I contacted support, they suggested clearing my cache, but the amount was still missing. After further discussions, they claimed a bonus was automatically added when I left, which makes no sense. When I pressed for clarification, the representative said they couldn't escalate the issue. It's unacceptable that a random bonus can limit my winnings to $500 from $13,000. I have proof if anyone wants it.
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