Review Time
After two years of making small withdrawals and remaining loyal to this platform, I finally hit a big win of 12k. However, they then requested KYC documentation, which I provided, including my ID and the necessary bank statements. Everything was verified, but they then insisted on copies of every card I’ve ever used on the site over the past two years—11 different cards, including temporary prepaid ones that I can't retrieve anymore. I tried explaining that I can only provide my current cards, but their responses were just automated messages asking for essential documents to avoid delays. They have already verified my identity and bank statements, and they have copies of my most recent cards used for deposits, yet they still refuse to process my withdrawal. It feels like they are intentionally making it difficult, similar to an insurance company that finds excuses to avoid payouts. A 12k payout would allow me to reinvest most of it in the coming months, but this situation is incredibly frustrating.
This is a fraudulent platform that takes your money without providing any service. I asked to review my gameplay footage, which should have been easily accessible, but it was completely empty. It seems that by logging in, you unknowingly agree to a contract that forfeits your right to refunds. When I requested a refund, I received a dismissive response. It's better to throw your money away than to give it to them.
I deposited $950 into my account and activated a $5 free play, which had a 1x wagering requirement, and completed it. After winning around $13,000, I checked my balance and found it reduced to $500. I was shocked to see a bonus history showing -$12,500 for exceeding a bonus I never had. When I contacted support, they suggested clearing my cache, but the amount was still missing. After further discussions, they claimed a bonus was automatically added when I left, which makes no sense. When I pressed for clarification, the representative said they couldn't escalate the issue. It's unacceptable that a random bonus can limit my winnings to $500 from $13,000. I have proof if anyone wants it.
After depositing $950 into my account, I activated a single free play worth $5, which had a 1x wagering requirement. I ended up winning around $13,000 but when I checked my balance later, it had dropped to $500. I was shocked to see a deduction of $12,500 due to exceeding a bonus, even though I had no active bonus at that time. When I reached out to the support team, they suggested clearing my cache, but that didn't resolve the issue. After further communication, I was informed that a bonus was automatically added as I left the site, which made no sense to me. I questioned the support agent about how they could impose an automatic bonus on big wins, but they claimed there was nothing they could do. It feels like a scam when a random bonus can limit my winnings so drastically. I have proof if anyone is interested.
I've thoroughly reviewed the platform's rules and promotions, including cash back eligibility, which I was told I didn't qualify for despite clear information stating that anyone making three $30 deposits is eligible. The holiday wheel promotion also seemed misleading, and support only reiterated the vague details without addressing my concerns. I've invested a significant amount over the past few months, yet their honesty and customer care have been disappointing.
If you're considering these casino sites, think again. They operate multiple questionable gambling platforms. I've deposited a staggering amount over the past year, and the most disheartening part is the lack of fair play. After winning $30,000, my account was restricted from winning again. I have solid evidence of their manipulative practices. After extensive research, I've concluded that these sites are fraudulent. I strongly advise sticking to traditional venues; there's a reason these sites are illegal.
After spending thousands, I continuously face issues with support. I've been trying for a long time to activate cash back, which they claim is by invitation, despite clear indications that it's available for all on Fridays. Even after providing evidence, they still insisted on further investigation. I was also denied last week’s cash back for not meeting a deposit requirement that contradicts their stated rules. This ongoing struggle is affecting my mental health.
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