After depositing $950 into my account, I activated a single free play worth $5, which had a 1x wagering requirement. I ended up winning around $13,000 but when I checked my balance later, it had dropped to $500. I was shocked to see a deduction of $12,500 due to exceeding a bonus, even though I had no active bonus at that time. When I reached out to the support team, they suggested clearing my cache, but that didn't resolve the issue. After further communication, I was informed that a bonus was automatically added as I left the site, which made no sense to me. I questioned the support agent about how they could impose an automatic bonus on big wins, but they claimed there was nothing they could do. It feels like a scam when a random bonus can limit my winnings so drastically. I have proof if anyone is interested.
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