After two years of making small withdrawals and remaining loyal to this platform, I finally hit a big win of 12k. However, they then requested KYC documentation, which I provided, including my ID and the necessary bank statements. Everything was verified, but they then insisted on copies of every card I’ve ever used on the site over the past two years—11 different cards, including temporary prepaid ones that I can't retrieve anymore. I tried explaining that I can only provide my current cards, but their responses were just automated messages asking for essential documents to avoid delays. They have already verified my identity and bank statements, and they have copies of my most recent cards used for deposits, yet they still refuse to process my withdrawal. It feels like they are intentionally making it difficult, similar to an insurance company that finds excuses to avoid payouts. A 12k payout would allow me to reinvest most of it in the coming months, but this situation is incredibly frustrating.
Claim your business profile now and gain access to all features and respond to customer reviews.
