I bought a ring for my husband's 30th birthday. He was very pleased with it upon arrival, but after a few days of wearing, it started to turn his finger green. I contacted the service, and they informed me that this could happen and advised to keep it dry and reach out if there were no changes. I followed their advice and waited two weeks, but there were still no improvements. I tried contacting them through online chat multiple times with no response, and after emailing them, I still received no reply. I sent another email yesterday, and still nothing. I feel ignored at this point. The website claims they will respond the same day or within a few hours, but it has now been a week. This is not the level of service expected when facing an issue with a product.
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