Absolutely ridiculous! My wife used her card to buy me some items. They REFUSED my order when I reached out to change the character it was supposed to be delivered to because the payment method was in her name and the account was in my name. This is and has never been an issue anywhere else in the world ever.
So they refunded the money but now the money is in limbo for 5 business days which is extremely inconvenient. I'm not rich so that money being made inaccessible is a huge issue for us.
Really terrible customer service and absolutely unnecessary bureaucracy. I will never return and also do not recommend them as they are the kind of place that doesn't care about reality, just their fake rules. HUGE L and lost me and my wife as customers forever.
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