Review Time
Took over 6 hours to get my order when each item said delivery in 15 to 45 minutes. Half of my order was out of stock. Them replace the out of stock stuff with an item that was actually cheaper than when I paid. And they weren't the least bit concerned that they kept me holding on for 6 hours. The customer service was very poor. For now on I'll be using D2rgear to get my Diablo 2 item.
TERRIBLE SERVICE!
Time stated 5-50 minutes. Took 8 Hours.
Substituted a WHOLE set of a gear with a non magic, 4 socket shield. Because They didnt have what they offered.
In the message they said "We dont have the item you paid for, what else do you want"?
They gave me a nothing item.. for $11. Rough.
I will NEVER use this service again.
DO NOT SUGGEST!
Absolutely ridiculous! My wife used her card to buy me some items. They REFUSED my order when I reached out to change the character it was supposed to be delivered to because the payment method was in her name and the account was in my name. This is and has never been an issue anywhere else in the world ever.
So they refunded the money but now the money is in limbo for 5 business days which is extremely inconvenient. I'm not rich so that money being made inaccessible is a huge issue for us.
Really terrible customer service and absolutely unnecessary bureaucracy. I will never return and also do not recommend them as they are the kind of place that doesn't care about reality, just their fake rules. HUGE L and lost me and my wife as customers forever.
Used that service years ago, had my doubts at the beginning but it worked out all pretty well. They Communicate if delivery will be later or not.
Prices are totally fine, delivery is mostly quick (depending on what you specifically want).
Can recommend.
Todays Order got handled by Shi, quick,nice and easy.
I waited 3 Hours for my order and nothing came of it then I fell asleep and woke up at 1PM, and they apparently delivered it at 10AM meaning it took them over 10 hours for one delivery not to mention apparently it is delivered but I was asleep and have not actually received anything!!!!
Hello, I have purchased from you many times before and everything usually worked well. Unfortunately, this time a serious issue occurred.
I had to wait a very long time for my order — over 15 hours. During that time, I was told there was a glitch: I could not receive a friend request and no one could enter my game to trade with me, so I was asked to keep waiting.
Later, I was contacted and asked if I had a character that was not yet in the DLC. I confirmed that I did. I logged in with that non-DLC character, received the items, and placed them in the shared stash. I then saved, exited the game, upgraded the character to DLC, and logged back in — and all items in the shared stash were gone.
Since yesterday, I have been trying to resolve this with support, but I keep being dismissed. I was told to contact a manager, but I have still received no response. I am repeatedly told the manager is busy or offline.
As compensation, I received one Ja-Rune, which does not even come close to reflecting the actual loss. I spent over $100, and this does not fairly compensate what disappeared.
Overall, this situation feels very unfair, and the support has not been particularly helpful or respectful. I am extremely disappointed with how this has been handled.
Really good experience and great people. I’ve don’t business with them for approximately 7 months. All the staff are forward and very friendly. Love the chest stash system it’s my favourite thing about the site getting to roll and have surprise items are fun. The only thing I would change is the odds to be slightly better or maybe super chests that cost slightly more but have higher odds!
Payment was completed and confirmed. The product page stated delivery within a maximum of 30 minutes, but after waiting over one hour without any update, I had to contact support myself. Only then was I informed that I needed to complete an ID verification that was not clearly communicated before checkout. Delivery was refused unless I uploaded an ID. I opened a PayPal dispute and only then received a refund. I would not recommend this seller.
Placed my first order for in game item. Expecting delivery time was 20-30 mins and every time you contact support they just keep asking you to wait. Complete bs even the ui for the website screams scam
I ordered materials for a game I've been enjoying lately, and the turnaround was impressive with excellent communication. I chatted with a representative online through the platform's 24/7 support. I received my purchase in just 10 minutes, and the service was professional and easy to follow, with reasonable prices. I plan to shop here again in the future and would recommend it to anyone looking to complete or start a project.
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