I reached out to the service about my gas fire issue and accepted the quoted price for a service call. Unfortunately, I received no follow-up and was left waiting without updates. When I checked in a few days later, I still got no response. This was quite disappointing, as a simple message to inform me of any changes would have been appreciated. Being ignored after confirming the service felt unprofessional and created a negative impression. I hope the service can enhance their communication in the future, as even a brief update would significantly improve the customer experience.
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Diamond Accredited installers of Worcester Bosch Boilers for Gas and Oil. All aspects of Heating undertaken, most Plumbing repairs too.
