My 380 ft deep solar powered well stopped pumping water. Called tech support and was given a number to call when. I was on site and with a multimeter. I called and a tech tried to diagnose problem over phone and guiding me to telling him reading of multimeter. Based on finding tech stated it was a bad motor. Only 2 1/2 years old. Oh well. I paid for the replacement and pull the pump out. New motor was installed and pre-installation check revealed the new .motor doing the same thing as the old one. I emailed them notifying of problem and no response. So I started diagnosing myself. Got rid of well cable and went straight to connect the power controller. Removed pump and ran motor by itself was still doing same thing. Not turning. Just buzzing. Old and new motor both doing the same thing. I emailed, called and texted and only a customer service rep told me that a tech was looking at my problem. I sent them videos of my situation. No response. 4 days have passed and I have livestock to provide water to and still no response. No email or text updating on the status of your work ticket. Overall I only recommend their services if you are willing to install and then not get proper support. Go local. Buy local and that way you can get assistance faster. I've lost days from work waiting for a reply from RPS and nothing yet
Claim your business profile now and gain access to all features and respond to customer reviews.
America’s Most Popular Solar Well Pump Kits RPS has the #1 most affordable and reliable solar well pump kit on the market. Easy DIY Install. Zero Energy Costs.
