I travelled a significant distance to view a used vehicle being offered for sale by RRG Group.
Prior to my visit, no information was disclosed about any diagnostic fault history or adverse mechanical condition.
I arranged and paid for an independent pre-purchase inspection, which recorded:
• diagnostic fault codes present
• a high clutch engagement point
• a burning smell from the clutch area
An independent diagnostic scan also confirmed the presence of fault codes at the time of inspection.
None of this information had been disclosed to me prior to viewing.
I therefore declined to proceed with the purchase and raised a formal complaint regarding material non-disclosure.
RRG Group (through their legal representatives) denied any disclosure obligation, refused transparency regarding inspection and diagnostic records and closed the complaint process.
As a result, I have escalated the matter to The Motor Ombudsman and Trading Standards.
Based on my experience, I would advise other consumers to obtain an independent inspection and diagnostic scan before relying on any representations made.
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From humble beginnings in 1967, the RRG Group has grown to become one of the biggest and most successful Dealer Groups in the North West, with new and used car dealerships across the region.
Hard work, dedication, passion and a genuine commitment to Customer Satisfaction.
Over the last 45 years the RRG Group has seen many developments, acquisitions, sales, expansions, building developments; all of which have helped to position the Group as a successful diverse business. Our centres sell a wide range of vehicles, including new and used Toyota, Peugeot, Lexus, Mazda, Suzuki, Kia, Nissan and ŠKODA models.
Thanks to solid and secure backing and investment; the Group has been able to expand and reinvest into its premises and people. The ethos of the company to invest back into the business and look at all potential opportunities has meant that the business has successfully grown to how it is today – but as history shows; that won’t stand still and the business will continue to grow, develop and expand. There are always exciting times ahead for RRG!See more
