I recently purchased a car and agreed to put down a £500 deposit. However, without my agreement, Phil processed the deposit as £1,000 instead of the £500 we had clearly discussed.
After the handover of the vehicle, he then began calling me every day asking for an additional £500, which was never agreed to at any point during the sale. This was both stressful and unprofessional.
A deposit amount should never be changed without the customer’s clear consent, and repeatedly calling to request extra money after the deal has been completed is not acceptable.
Overall, this experience left me feeling pressured and disappointed. I would advise future customers to ensure all amounts are clearly documented and confirmed in writing before proceeding.
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From humble beginnings in 1967, the RRG Group has grown to become one of the biggest and most successful Dealer Groups in the North West, with new and used car dealerships across the region.
Hard work, dedication, passion and a genuine commitment to Customer Satisfaction.
Over the last 45 years the RRG Group has seen many developments, acquisitions, sales, expansions, building developments; all of which have helped to position the Group as a successful diverse business. Our centres sell a wide range of vehicles, including new and used Toyota, Peugeot, Lexus, Mazda, Suzuki, Kia, Nissan and ŠKODA models.
Thanks to solid and secure backing and investment; the Group has been able to expand and reinvest into its premises and people. The ethos of the company to invest back into the business and look at all potential opportunities has meant that the business has successfully grown to how it is today – but as history shows; that won’t stand still and the business will continue to grow, develop and expand. There are always exciting times ahead for RRG!See more
