Well I don’t often leave reviews but I feel it’s important here as RS Car Sales are poor. If you want a prestige car, which RS Car Sales seem to get, you should also receive the handover experience to go with it, or it will tarnish your overall enjoyment of the car for the rest of the time you own it as it did for me.I purchased a 72 plate BMW 330e Touring (LCI) in January 24, the only reason I needed a new car was for the boot space/access to the boot, otherwise I’d have kept my car, which as it turns out was better condition, and better looked after than the 330e I’d just bought.I’m some distance away, so bought it online and had it delivered as I had done with my 4 cars previous. The body kit, probably added by RS swung it over others online. It was a stormy rainy day when it arrived, so I couldn’t really check the outside. However alarm bells should have rang instantly as it arrived with only one key, plus the parcel shelf was broken, the broken parts squirreled away in a cubbyhole in the boot. I rang RS Car Sales instantly, prepared to reject the new car. Firstly they told me that cars built during Covid only came with one key due to chip shortage, but then said they would find and dispatch the second key to me. Secondly they told me to put the broken parcel shelf in the boot of my part exchange and they would send out a replacement. All the Delivery Driver was concerned about was getting a photo of me with the car and to get going back. A few days after delivery, RS Car Sales refunded me £303 to cover the cost of me getting a new key made at the dealer. A week later I washed my car for the first time. I discovered two large black chips on one of the “immaculate alloys”. Plus, more worryingly as I was driving it after its first wash, I could see a haze over the passenger front window. When I stopped, I found that the passenger side front door glass, both passenger doors, and the black trims round the doors, were covered in an overspray as if the car has had a recent bad spray job on the n/s. There is a dent on the driver’s side wing, and there are chips all over, admittedly these had been touched in, but so many. It’s had a hard life in its short time. To send out a car unchecked, and incomplete just goes to show that RS Car Sales are only interested in quick profit!Also, the car smelt strongly of smoke as if a heavy smoker had owned it. I think internet Buyers should be given a more accurate description to avoid aftersales problems, after all, no time was spent by a Salesman on this sale.During the first few weeks of ownership I found that there was wheel wobble/vibration through the car body, not through the steering wheel. I took it to a tyre place and they said that all the wheels were buckled, and weren’t factory black, RS Car Sales must have had them painted black. I purchased two replacement rear wheels, and the fronts rebalanced to try and compensate for the buckling. I really wish I’d read the reviews first, RS Car Sales are far from 5 stars as they claim. Many mention the bad attitude on the phone and emails, I have experienced this. No name calling or threats however, but I’ve been told I’m not “nice or normal”, don’t they think nice or normal people expect things to be right, and promises to be kept? Everyone I dealt with there seem to have the same bad attitude.Another odd thing, the log book took an excessive amount of time to arrive. As a family we replace a car every year and the log book is normally within a week these days. So if you have a personal plate that you want to put on, you need to expect a long wait. I purchased the car in January 24, and have already sold it in July 24, it’s still the current shape BMW 330e. I just hated it, the hard live it had, the poor buying and hand over experience, the bodged paint repair and buckled wheels that surely whoever RS got to paint them black should have noticed. I would advise avoiding RS Car Sales.
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Prestige & Luxury Car Sales Cheshire
