My husband and I took an 8-day tour in Cyprus in November 2025 with the company. Unfortunately, our experience was marred by multiple distressing incidents involving a local guide whose behavior was inappropriate and unprofessional, witnessed by several other guests. This should never occur on a tour. It was upsetting and impacted many guests' experiences. Additionally, there was an excessive focus on shopping stops throughout the itinerary, which extended into local villages and markets, often delaying lunch. Although I appreciate how the company managed our complaint upon our return—apologizing, confirming the guide's conduct fell below their standards, and offering compensation—the initial issues with the guide and the shopping emphasis significantly affected the trip's quality. Thus, I am leaving a 3-star review, acknowledging the responsible complaint handling while noting the negative aspects of our holiday.
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RSD is one of the largest cultural tour operators in Europe. With outstanding customer satisfaction and an overall score of A-, RSD has already welcomed more than 2 million guests. Since it is part of a medium-sized group of companies with approx. 700 employees, you benefit from unique, sensational prices. Discover selected destinations, travel with renowned airlines and coach companies, stay in choice hotels and experience perfect organisation with RSD.See more
