We booked in early February for a week in Crete in early November 2019. The cost was to be £1,274 and we paid a £397.20 deposit.In late February, my wife Christine had to undergo tests for a heart problem - this is still being investigated. I also have had stents and am taking blood thinners etc.I was therefore concerned about our holiday and the stresses that may result. Reviews of RSD suggested problems with delayed and re-routed flights, compulsory attendance as high pressure selling events, mediocre food etc. I asked to cancel the holiday citing these reasons. The RSD promotion documents stated that we could "terminate the contract at any time before the package tour begins in exchange for payment of a commensurate withdrawal fee"RSD deducted £219.20 from the deposit as a cancellation fee and suggested that the remaining £178 was an insurance premium that I would have to recover from the insurance company. The £219.20 is an exceptionally high "commensurate" fee. There was no mention of this arrangement in the publicity small print and I should not at this time have had to deal with an insurance company producing health certificates from an already overworked GP when tests are still underway.I have therefore reluctantly written off the ~£400 deposit and will continue to warn others of this further example of an unfriendly travel company
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RSD is one of the largest cultural tour operators in Europe. With outstanding customer satisfaction and an overall score of A-, RSD has already welcomed more than 2 million guests. Since it is part of a medium-sized group of companies with approx. 700 employees, you benefit from unique, sensational prices. Discover selected destinations, travel with renowned airlines and coach companies, stay in choice hotels and experience perfect organisation with RSD.See more
