I bought this doll as a gift, feeling excited about it. I expected it to resemble the one shown on the website, which is what I thought would happen.
When it arrived and I opened the package, my excitement turned to disappointment. The doll looked nothing like the pictures; even the eye color was wrong.
I reached out to the support team and was asked to provide photos and details about my dissatisfaction.
They offered a 10% refund, which I found unacceptable. Their website claims refunds are processed quickly, but that turned out to be untrue.
I've been in constant communication with them, and I think it's time to escalate this with my bank.
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