Completely unacceptable! I ordered two dolls for my grandchildren for Christmas, and they don't even resemble the ones I selected. I can understand minor differences in clothing, but the eye color is way off, and the hair is a complete mess. I reached out for assistance, and all I received was a vague response about each doll being uniquely handcrafted. There's no option for a free return, which means it would cost more to send them back than I originally paid, plus they wouldn't arrive in time. My 5-year-old granddaughter will instantly recognize that it's not what she chose, and honestly, I doubt she'll even like it because the doll is quite unsettling! Terrible service, no empathy, and no support—I'm thoroughly appalled that a company would show such disregard for young children! STAY AWAY at all costs!
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