Extremely disappointed with this purchase.
We ordered what was advertised as a “real lifelike reborn baby doll.” What arrived was a stiff, hard plastic doll that feels no different to something you could buy from a discount store for $20–$30. There is nothing realistic about the texture, flexibility, or overall quality.
To make matters worse, when my 8-year-old daughter gently picked the doll up, the head actually fell off. This was absolutely heartbreaking for her. She had saved $140 AUD of her own money to buy what she believed would be a special, lifelike reborn doll.
The product does not match the advertising in terms of realism or quality. Even the dummy does not stay on properly.
Customer service initially offered only a 20% refund, which is unacceptable considering the condition and quality of the item received.
I would strongly caution others before purchasing.
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