The backpack cooler is only covered for a year, and there's a known issue with the zipper pull. The company charges $15 for a replacement, expecting customers to pay for a low-quality part after just one year. It would probably cost them around $4 to keep customer trust. The customer service representative was quite cold. It’s advisable to spend a bit more on a product from a company that stands behind its offerings.
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RTIC Coolers Offers Premium Rotomolded Coolers that are a fraction of the Price of The Competition and Hold More Ice – Free Shipping - Hassle-Free Returns - No Sales Taxes In Most States