I'm disappointed with my recent interaction regarding my cooler, which I bought in 2020. It had been reliable until the zipper failed. I hoped it could be repaired under warranty, but I was told it no longer qualifies. The representative suggested I discard the cooler and buy a new one, which feels wasteful, especially since the cooler is otherwise in good condition. As a loyal customer, I expected more understanding and support. It’s disheartening to feel that a brand I trusted doesn't back its products in such situations.
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RTIC Coolers Offers Premium Rotomolded Coolers that are a fraction of the Price of The Competition and Hold More Ice – Free Shipping - Hassle-Free Returns - No Sales Taxes In Most States