I bought an ultra-tough soft cooler two years ago, and the lid is coming unglued. The customer service only suggested I re-glue it myself. I own three other coolers from a different brand, and while they are pricier, their quality and customer service are far superior. I'm now considering a larger backpack cooler, and this brand is off my list.
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RTIC Coolers Offers Premium Rotomolded Coolers that are a fraction of the Price of The Competition and Hold More Ice – Free Shipping - Hassle-Free Returns - No Sales Taxes In Most States
