I purchased a rolling duffle bag and used it four times for travel. On the fifth use, the main seam split, rendering the bag unusable. I was six months past the warranty, but my previous bag lasted over 20 years and has flown many times without issue. I contacted the company, but they dismissed my concerns and stated it was outside of warranty. Their customer service response was lackluster. I will never purchase from them again; the product and service are subpar.
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