The backpack cooler has only a one-year warranty, and there’s a known issue with the zipper pull. The company offers a replacement part for $15, expecting customers to pay for a low-quality component after just a year. It would likely cost them around $4 to maintain customer trust. Additionally, the customer service was unfriendly. It’s better to invest in a higher-quality product from a company that stands behind its items.
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RTIC Coolers Offers Premium Rotomolded Coolers that are a fraction of the Price of The Competition and Hold More Ice – Free Shipping - Hassle-Free Returns - No Sales Taxes In Most States