I returned a brand-new, undamaged shower tray, and the experience was appalling. They refused to refund me because the packaging had brown tape on it, not due to any fault with the product. This is not compliant with consumer law, which states that refunds cannot be denied due to minor cosmetic damage to packaging. They tried to blame me and claimed they were justified in their actions, which they are not. The tray is perfectly resellable. If you consider ordering from them, be prepared for potential issues with returns and a lack of respect for your consumer rights.
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