Visited their site and asked them if their prices included installation because at the top of their website, it says "Nationwide Delivery & Install".When I asked if they install, they replied in their web chat, "NO, this is supply only. You would need to arrange fitting, usually with local builder / landscaper".I asked why it states Nationwide Delivery & Install at the top of their site and they stopped the chat.Watch this one - don't trust them.Following your reply in which you stated, "In your specific case, as you were enquiring about a garden gate and we are based in Devon, we suggested using a local installer", you're implying that you knew where I am based. You did not. It did not come up in the conversation.It would have been better to just come clean and admit that you only have the "install" sign to attract customers under false pretences. I have been in touch with National Trading Standards and issued a complaint against your company.Please don't reply again. It is in their hands now and I'm sure they'll be in touch.
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Ruby is an FSC certified, industry leading garden timber manufacturer, supplying handmade wooden pergolas, fence panels, entrance gates, field gates, sheds, planters, timber cladding and more. Based in Devon, we deliver our products nationwide, with bespoke designs and an installation service available.
