Generally I am very happy with your products and delivery service. I bought some Larch TGV boards to make garage doors. The delivery time was given as 15 to 20 working days; the wood arrived within that period and is of good quality. Delivery was excellent and by closed van. The boards were bound together in packs of 5. The one problem which reduces my assessment from 5- to 4-star is that the wood, as delivered, was soaking wet, as if the packs had been left out in the rain before delivery, and water had run into the end grain and along the faces of the boards. I had to open all the packs and lay out all the boards with spacers to dry, which took about two weeks and seriously delayed completion of the job. I should add that an earlier order of treated Shiplap boards was also delivered in a similar soaking wet state, again in a closed van, meaning that the exposure to the rain (assuming that was the source of the soaking) must have been before the day of delivery.
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Ruby is an FSC certified, industry leading garden timber manufacturer, supplying handmade wooden pergolas, fence panels, entrance gates, field gates, sheds, planters, timber cladding and more. Based in Devon, we deliver our products nationwide, with bespoke designs and an installation service available.
