I've been a customer for several years. The service was excellent when my business was small, but as it expanded, I noticed that the company was dropping calls from potential clients as well as existing ones. The reception team couldn't resolve the issue, and the company charges you for these dropped calls, which is incredibly frustrating. I ended up switching to a service that doesn’t charge for dropped calls. When I canceled my subscription, they required me to remain under contract for another 26 days, effectively charging me for $1100 for a month of unnecessary service. I advise against using this service and recommend discussing with other users before making a decision. I had heard warnings but ignored them. UPDATE: The company responded with a generic reply that doesn't address the issues. They are courteous in their responses but fail to resolve the problems.
Claim your business profile now and gain access to all features and respond to customer reviews.
24/7/365, Ruby’s friendly, US-based receptionists and chat specialists are trained to greet your customers and represent your business the same way that you would! More than 10,000 business owners trust Ruby with front-line communications. In return, they get increased sales inquiries, measurably better customer satisfaction, and up to 10 hours a month of time back in their schedules. Ruby was founded in 2003 and is headquartered in Portland, Oregon. Ruby has been named in Fortune Magazine’s “Best Small Company to Work For in the U.S.,” Inc. Magazine’s “Best Workplaces,” PEOPLE Magazine’s “Companies that Care,” and Great Places to Work’s rankings for the past seven years. Start creating meaningful connections with more customers today. at www.ruby.com or experience Ruby for yourself by calling 866-611-7829.
See more
