Review Time
With over twenty years in IT and Marketing, I rarely encounter customer success service as exceptional as what the representative provides. They are not just a support contact; they genuinely partner with us, taking the time to grasp our strategic objectives and the 'workarounds' we've developed for better efficiency. From assisting with activating advanced AI features like Sentiment Analysis and Transcription to discussing future integrations for our billing processes, their expertise is evident. If you are looking for a service that truly adapts to your business needs, this one sets the standard.
Having spent over two decades in IT and Marketing, I rarely come across customer success service as remarkable as what the representative offers. This individual is more than just a support contact; they are a genuine partner who invests time in understanding our strategic goals and the "workarounds" we've put in place to enhance efficiency. From enabling advanced AI features like Sentiment Analysis and Transcription to discussing complex future integrations for our billing processes, their expertise is clear. If you're seeking a service that genuinely scales with your business, this one is the gold standard.
This service is a significant asset to our business, especially during peak times! Being able to communicate with a real person after hours has been a game changer for our customers. The staff is professional, consistent, and courteous. I would highly recommend their services for both small and large businesses.
The reception service has been fantastic! They have significantly improved my workflow by managing calls on my behalf. Since hiring them, we've seen a better rate of return in consultations and potential clients. Previously, many calls went unanswered or people didn’t leave voicemails, which caused us to miss many leads. They also quickly update our company's information to assist clients and leads more effectively.
I've been a customer for several years. The service was excellent when my business was small, but as it expanded, I noticed that the company was dropping calls from potential clients as well as existing ones. The reception team couldn't resolve the issue, and the company charges you for these dropped calls, which is incredibly frustrating. I ended up switching to a service that doesn’t charge for dropped calls. When I canceled my subscription, they required me to remain under contract for another 26 days, effectively charging me for $1100 for a month of unnecessary service. I advise against using this service and recommend discussing with other users before making a decision. I had heard warnings but ignored them. UPDATE: The company responded with a generic reply that doesn't address the issues. They are courteous in their responses but fail to resolve the problems.
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24/7/365, Ruby’s friendly, US-based receptionists and chat specialists are trained to greet your customers and represent your business the same way that you would! More than 10,000 business owners trust Ruby with front-line communications. In return, they get increased sales inquiries, measurably better customer satisfaction, and up to 10 hours a month of time back in their schedules. Ruby was founded in 2003 and is headquartered in Portland, Oregon. Ruby has been named in Fortune Magazine’s “Best Small Company to Work For in the U.S.,” Inc. Magazine’s “Best Workplaces,” PEOPLE Magazine’s “Companies that Care,” and Great Places to Work’s rankings for the past seven years. Start creating meaningful connections with more customers today. at www.ruby.com or experience Ruby for yourself by calling 866-611-7829.
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