Diabolical
Ordered a necklace as a gift on 25th Dec, item showing as next day dispatch and delivery by 4th Jan. 4th Jan passes so I contacted them to be told they are experiencing dispatch delays but the item will be with me soon. A week later, nothing received so I contacted them again. They offer me a 10% refund and say the item is still being processed. I accepted this but the refund nor the necklace came. I chased again and more excuses were given. Now, over a month later, still no refund, still no dispatch and still no delivery date provided, they offer another 5% off.
I have requested a full refund and cancellation with funds to be returned by 6/2/26 otherwise I will request a charge back and report to trading standards.
This organisation is a scam
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Showcasing the most vivid gemstones, striking designs and unbeatable craftsmanship, Ruby & Oscar jewellery is the epitome of showstopping style. We add a touch of luxury to the everyday, one gemstone at a time. Ruby & Oscar specialise in lab grown gemstone jewellery, crafted in precious metals with the most unique and striking designs. Add a piece of R&O to your jewellery collection.See more
