I purchased a necklace before Christmas and was deeply disappointed by the poor quality when it arrived. I returned the item in early January, yet over a month later, I am still waiting for my refund.
Every time I contact customer service, I am given the same excuse: they have a "backlog" and cannot provide a specific date for my money to be returned. This is completely unacceptable. A reputable company should be able to process returns in a timely manner, not hold onto a customer’s funds indefinitely.
At this point, it feels less like a delay and more like a scam. Save your money and your sanity—shop elsewhere.
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Showcasing the most vivid gemstones, striking designs and unbeatable craftsmanship, Ruby & Oscar jewellery is the epitome of showstopping style. We add a touch of luxury to the everyday, one gemstone at a time. Ruby & Oscar specialise in lab grown gemstone jewellery, crafted in precious metals with the most unique and striking designs. Add a piece of R&O to your jewellery collection.See more
