Very disappointed and frustrated with the customer service.
I ordered a ring which was later then expected and customer service said they would give me a 5% refund for the delay. The ring size was wrong, and therefore sent it back for a smaller size.
It was returned 4 weeks ago, and customer service just keep saying they cannot give us a date for dispatch. Even though the size is available online to order.
They gave my money, no ring in sight, and also never received the discount.
I am totally gutted and very frustrated as it was a beautiful ring!
I just want a new one dispatched and they should take more care in existing customers!!
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Showcasing the most vivid gemstones, striking designs and unbeatable craftsmanship, Ruby & Oscar jewellery is the epitome of showstopping style. We add a touch of luxury to the everyday, one gemstone at a time. Ruby & Oscar specialise in lab grown gemstone jewellery, crafted in precious metals with the most unique and striking designs. Add a piece of R&O to your jewellery collection.See more
