I placed an order and thought that I double checked the size I was ordering. The first 2 confirmation emails I got didn’t include what size I bought so I didn’t know what size I ordered. I stopped checking the emails because I assumed none of them would include the size. My package came and the swimsuit said xsmall on the packaging not the medium that I intended to order. Not sure if this was my error but looking back the later emails did say xsmall was ordered even though I’m positive I double checked before ordering. I sent three emails to customer service with no response. I tried calling the phone number 4 times and it kept saying the line was busy. I’m extremely frustrated especially since my order was not cheap. Wish I could give 0 stars. Update: I got a response from their email 8 days later that they can do an exchange. I received the correct size in the mail. Still nervous to order from them in the future.
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Ruby Love's period underwear, swimwear, sleepwear, and activewear offers built-in leak-proof all day period protection that actually works. No tampon required. Ruby love is for women, teens, and tween.
Website: www.rubylove.com
Customer Service: 1-516-654-2020
Live agents: Monday thru Friday 9am to 5pm EST (downtime is 12:30-1:30)
