I placed an order and thought that I double checked the size I was ordering. The first 2 confirmation emails I got didn’t include what size I bought so I didn’t know what size I ordered. I stopped checking the emails because I assumed none of them would include the size. My package came and the swimsuit said xsmall on the packaging not the medium that I intended to order. Not sure if this was my error but looking back the later emails did say xsmall was ordered even though I’m positive I double checked before ordering. I sent three emails to customer service with no response. I tried calling the phone number 4 times and it kept saying the line was busy. I’m extremely frustrated especially since my order was not cheap. Wish I could give 0 stars. Update: I got a response from their email 8 days later that they can do an exchange. I received the correct size in the mail. Still nervous to order from them in the future.
Claim your business profile now and gain access to all features and respond to customer reviews.
Ruby Love's period underwear, swimwear, sleepwear, and activewear offers built-in leak-proof all day period protection that actually works. No tampon required. Ruby love is for women, teens, and tween.
Website: www.rubylove.com
Customer Service: 1-516-654-2020
Live agents: Monday thru Friday 9am to 5pm EST (downtime is 12:30-1:30)