I bought a jacket marked as Final Sale and followed the size guide on the website, which indicated I should order a Size S. Unfortunately, the jacket I received is significantly larger than what a Size S should be, not aligning with the online sizing information. Due to this discrepancy, I asked for either an exchange to a Size XS or a full refund, even though the item was final sale. The jacket remains unworn and in perfect condition. I received a response offering a one-time exception for a full refund and was told to wait for the return label. After waiting two weeks and following up, I still received no response. It has now been over a month, and despite multiple reminders for the return label, I have not heard back. Is this the standard of customer service?
Claim your business profile now and gain access to all features and respond to customer reviews.
