I have sent four emails to the support team regarding an order I received over a span of more than ten days, yet I haven't even received an acknowledgment email. I know it's the correct email since they replied when my order was delayed. I even reached out through a professional network with no response. The order took a month to arrive, and when it did, one boot was new while the other appeared to be a returned item with scuff marks on the bottom. On the same day the order arrived, I contacted them with pictures, but they continue to ignore me. I've never encountered such a lack of customer service from a retailer.
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