I am writing this review as a serious warning to potential customers.
I purchased a Rudsak jacket online, but it arrived missing the hood, which is a basic and essential part of the product. I contacted customer service on January 9 and received only an automated email stating that my case would be reviewed within 10 days.
Since then, there has been no follow-up, no explanation, and no resolution. I have tried repeatedly to contact the company, but the chat lines are closed, and the phone lines do not work. There is no way to reach a real customer service representative.
How is this acceptable—especially after I was told I would be able to make a return?
For a high-priced, premium brand, this is a complete failure of customer service and shows a serious lack of accountability toward online customers.
I strongly advise buyers to avoid purchasing online from Rudsak. If something goes wrong, you may be left without any support at all.
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