I purchased three jackets from Rudsak, two of which were approximately $1000. When you pay this amount you expect to getting a product of good quality.
Two of the winter jackets have some leather accents on them. After wearing both jackets only a couple of times the leather accents have torn in a couple of spots. I did purchase the recommended leather spray and applied it before wearing. Frustrating as the jackets look poor quality with all the leather tears it them that occurred so quickly after paying a lot of money for it.
I contacted the customer service email approximately 1 month ago to see if there are any possibilities for repairs. I was told there is no specific repair service information for worn leather and my request will be transferred to a specialist team for further guidance on repair options or alternatives. I have never heard back the specialist team, even after attempting to send a second email.
When you call there phone number, it advises you to email.
Based on the customer service response, I would be hesitant to invest in another one of there products again.
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