I am writing to express my dissatisfaction with a machine I rented recently. Upon receiving it, it was extremely dirty, with visible animal hair and a strong odor. I spent nearly an hour cleaning it before I could consider using it. There should be a clear distinction in rentals between machines used in homes with pets and those in pet-free homes. This is a serious hygiene concern for me, especially with a small child at home. I have doubts about the machine's safety and cleanliness. I would like to know how you plan to address this issue.
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You can find a Rug Doctor carpet cleaning machine in over 3,300 rental outlets across the UK and Ireland. Some 90% of UK households are no more than a 10-minute drive away from their nearest provider.
