I hired Rug Doctor to clean my carpets. It is delivered with APC overnight, but cannot be picked up. I'm supposed to stay at home from 08:00 to 18:00, without even using the bathroom, being available every single moment. The problem could be solved if the courier sent an SMS or gave a call half an hour or 5 minutes before coming, but somehow it's impossible in this communication age. I am told they sent an email, but I didn't receive anything, not even in the junk mail. I tried to reschedule it with Rug Doctor, but they are impossible to communicate. They send me the very same email no matter what I write. I took a day off from my limited annual leave days, I'm not even sure if the courier will arrive tomorrow at all! They don't bother answering.What kind of planning this? How can you not give slots of 3-4 hours, while every other company can do that? The deliveries are planned days in advance, how come there is no daily plan?
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