I want to love Ruggable. I should love Ruggable. I am 10000% their target customer (30's female). That said, it is unlikely I will purchase another item from them. Here's why: Their customer support is just awful. When I purchase something at a premium (there are plenty of less expensive washable rug options), I have an expectation that support will also be premium. I received a Ruggable doormat cover for Christmas (yay!), but they shipped the wrong design (boo!). I reached out, they said we'll send you the right one (yay!) and to send the other one back with a prepaid label (sure!). I immediately sent the other one back, and waited almost 10 days for an update. I have reached out multiple times, and most of the time I can tell the customer service rep didn't even read what I said. I finally got a cogent response today that they have mailed the mat... to the wrong address (even though they confirmed they had updated it.) It's just a cluster. Ruggable, I want to love you. Why can't you be better?
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