I ordered a rug and sent it back for an exchange. The new one was more expensive so I paid the difference. I returned that as well but was only given a partial refund. Customer service kept giving me different excuses for my remaining return. They finally told me that the rug "did not pass our return policy check because of Minor Cleaning". The rug was unfurled for about 5 minutes. Their returns system is completely arbitrary and obviously a way to keep your money. Rugs are expensive and it's horrific to treat their customers this way.
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