I'm based in Canada and recently bought a rug from them. When the rug was delivered I immediately knew it was not the colour I was expecting. When looking to return I was told international customers are responsible for there own shipping (and they offer no refund for these costs).I bough a 6x4 rug and the cost to ship back would be 50% of the rug costs! I'm sure they factored international shipping costs when selling me the rug. Surprised they're able to sell to Canadians without a fair return policy. From a customer experience perspective they should make this policy more evident at check out as well!
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