I would leave 0 stars if I could. I placed about $1500 worth of rug orders in the course of about a week. Three rugs. A large 9x12, a 6’ round and a 5x7. They delivered a random runner that I didn’t order as the 9x12. It took almost two weeks to deliver the appropriate rug. The 5x7 was delivered with the binding coming unraveled. The only rug that was delivered properly was the 6’ round. When I contacted customer service for the first error, I tried email…twice. Neither email got a response, even though I waited over 24 hours each time. The chat was the only thing that worked. I was offered a measly 20% off coupon code for a rug error that was over $900. The coupon code DID NOT WORK! I was also told that the chat text would be sent to me via email. Which it was not. When the 5x7 rug was delivered damaged next, I was fuming. Knowing email would not work, I went straight to chat. I was told, AGAIN, that the chat would be sent to my email…again, it was not. I will acknowledge that Ruggable has immediately sent replacements for the lost 9x12 rug, and the damaged 5x7 rug. And because of all this inconvenience, has not made me send the others back (the random runner that I did not order, and the damaged 5x7 rug). I was not about to deal with the hassle of dragging large rug boxes to FedEx as well. We have a charity right on our street that I can donate to, which is much easier. Nonetheless, this has been not only a ridiculous experience, but the customer service is atrocious. No one responds to their 24-hour response emails (it’s been almost 2 weeks since my first message and no one has emailed me). No manager has reached out despite my asking for one. I was given a bogus discount code (and yes I copied it down correctly…someone else was in the room with me and double checked what I wrote down). This whole experience has made me decide to NEVER buy from Ruggable again. Which is a shame, because we move all the time, and are always in need of new and interesting rugs. They could have had a lifetime customer and they were always the first place I looked. I’m 100% done with them.
Claim your business profile now and gain access to all features and respond to customer reviews.
Shop our selection of washable area rugs and runners – perfect for homes with kids or pets. Enjoy free shipping! Many rug sizes and styles available for any room.
