I ordered a large rug and runner. I was pleased with the quality but the colour of the runner was too dark for the space. I tried to ask for a return and it is nearly impossible to speak to a person. I am from Canada so the time to call is very limited. They are open from 8 to 1 on some weekdays. This is difficult when you work 9 to5 hours from Monday to Friday. I had to send an email or speak to their BOT. Needless to say, this has been a frustrating experience. I was also charged 50.00 for shipping the rug back with no compensation. There ARE NO exchanges! You can return the rug but then purchase another one online. When you invest in a product you expect better service. These rugs are quite costly so I would expect better service from the company. The fact that you can not get a hold of a live person to discuss your issue is quite frustrating. Not all of the answers are located in the FAQ's.Buyer beware
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