I had to return a rug and it was initially given instructions for this, but returned it after the 30 day not realizing that it was a rule. Iw ould probably be better if they authorized a refund and gave you clear instructions about date parameters rather than just saying, return the rug at xyz address. However, I then reaced out to them because the rug was already mailed. Initially, I did not get timely emails back which made me quite nervous. Eventually, the issue was resolved and they refunded me and sent me a new rug. There was a lag in the communication which made me uncomfortable. Since the issue was resolved in the end, I was still give them 5 stars overall. I think the emails about how to return items should be a little more specific and clear about deadlines.
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