After waiting several weeks for my order to be shipped to me, I received the wrong rug. Looks like I received someone else’s order. Be aware that Ruggable does not have a telephone number where you can speak to a live representative. All communications regarding issues must be done via email. I sent them an email on the day that I received the wrong order, and promptly received a response asking me to send them pictures of the rug I received which I did. It’s been several days now, and I have no response back from Ruggable on where my rug is , and when I can expect to receive the correct order. I am not at all happy with this level of service. I’m sure by not having live customer service representatives. The company is saving a lot of money while charging a premium price for their product. I will not be ordering from rug again.
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