This product doesn’t actually work or fulfill its commercial promise. 1) I can’t wash my 8x10 rug in my normal-sized top-loading washing machine despite that being the entire premise. 2) They don’t send you a full rug-sized pad for the larger rugs, but two that you’re supposed to cobble together. It’s time consuming and super difficult to accomplish, especially solo - it took over two hours, which means I would be loathe to ever remove the rug from the pad to wash it (the ostensible purpose). 3) It’s not actually possible for me to vacuum my rug with my Dyson ball vacuum, as the suction immediately separates the rug out from the pad and creates bubbles. 4) The rug is of cheap quality: it’s thin and the edges constantly curl up. 5) Despite me contacting customer service two different ways (email and Facebook) I only got one answer, ever, which was a form email that didn’t address any of my concerns.
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