I ordered a 9×12 area rug because we got a puppy. Rug color is nice. The only issue I had with the rug is the side isnt straight. I felt like for that much money it should be perfect and at least straight. I see that imperfection all the time. Makes me dislike the rug. But the rug cleans up great although I feel like it is not a first quality item. I tried calling customer service about it and the phones are closed?? I finally got an email answer and I sent pics like they asked and no response and it has been 3 weeks. I also ordered a bath mat thinking a smaller rug should definitely be easier to sew straight since the large one was crooked. It was straight but out of rhe box the edging was raveling and coming off. I emailed them again. I got an answer a week after and finally got them to send a new one that wasnt falling apart. I am currently researching other washable companies. I am going to try a new company next time.
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