Customer service is non-existent. They no longer have a phone number and their only option is to email them and wait for a response. I’ve had an issue with a credit I purchased and I’ve sent no less than 10 emails over the span of 3-4 weeks. Usually, I get no response. I did get one or two responses from someone who did not understand the issue, and when I followed up, my emails went ignored. No rug is worth the extraordinary amount of time and energy I have wasted trying to obtain basic customer service.
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