I arranged therapy services through the platform and was assigned a provider for an initial intake appointment. Unfortunately, the provider failed to join the scheduled session. The appointment was rescheduled, but again the provider did not attend the second session. After waiting and reaching out to customer support, I ultimately decided to cancel all appointments and not continue with the service. Although customer support was responsive, the repeated missed sessions made it hard to rely on the platform for timely care. I hope the company can enhance provider accountability and communication, particularly for new patients in need of consistent mental health support.
Claim your business profile now and gain access to all features and respond to customer reviews.
Our mission is to make mental healthcare work for everyone.
