In 2024 my insurance changed automatically as yearly coverage rolled over. In 2025 this did not occur, and I was charged 10x the standard rate without any visible notice on site.
This notice DID exist and became visible only when I attempted to sign with a new service (psychiatry). The company was aware my insurance status updated, did not implement this automatically, had the ability to inform me before making further appointments, and chose to instead charge me a much higher rate out of pocket without explicit notice on the service.
To say nothing of the intimidating labyrinth of help pages to getting to a human support. I cannot recommend a company that is ready to charge 10x on the drop of a dime and abandon better practices so easily.
Actual providers and ease of getting to them is great. But don't screw the consumer over it.
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